FREQUENTLY ASKED QUESTIONS

 By outsourcing with us, you can save 50% - 80% of your variable expenditures. Please contact us so we can assess your needs and provide a proposal including rates of the services we will provide.

We take Data Security seriously. We set very strict guidelines with all our talents. Our up-to-date NDA prevent data leaks and fraud.

Using the latest technology in remote access and monitoring, we check  our talents every hour to ensure that work is done effectively and efficiently. This does not only allow our agents to be highly productive but also allows our Quality Assurance Analysts that work is done with the highest quality.                                 

 We hire the best people who have years of experience and are highly skilled to provide the support you need. We scale and we provide agents  when you need it - be it 1 or 100.  We continuously provide necessary trainings to upskill our agents and IT professionals. We believe that continuous learning is one of the key to success.  

Contact Us. Submit a contact form and let us know a bit of your company and your challenges. 

We will contact you within 24hours to discuss the business in detail. 

Based from our analysis and assessment, we will identify the key areas in your company where we can provide most effective service.

We will then determine the number professionals needed and what technology is best suited to run your Customer Service or IT Managed Services.

It may take 1-4 weeks to find the best talent suited for your needs. This will give us ample time to hire highly skilled and experienced professionals. On your side, we will need some documentation of your processes and standard operation procedures which will help us train our staffs. Depending on the support you need, training may take 2-4 weeks.

We are transparent and we only charge what services you availed and what was worked on based on the quote. No hidden charges.

We highly recommend Zendesk and Freshdesk for email and voice support, but we can adapt on the platform you prefer. Allow us about 1 week of training if it's new to us and we will start in providing the services you need in no time.